Right of Withdrawal for private customers
According to the Distance Selling Act we grant a 20-day right of withdrawal to our private customers. You can cancel any sales agreement by sending us notice in written form (e.g. letter, fax, e-mail) or - if you have already received the merchandise - returning the product(s). The aforementioned cancellation period of 20 days begins with the day on which the goods are delivered (or on which the first of several partial deliveries is made in case of repeated delivery of comparable goods) , and after these cancellation instructions are provided in written form. By providing you with this information we fulfill our duty to inform according to German Civil Code (BGB), §312c para. 2 BGB in association with §1 para. 1, 2 and 4 BGB-InfoV, as well as our duties according to §312e para. 1, 1st sentence BGB in association with §3 BGB-InfoV. The cancellation time limit is met by the date of dispatch (of the withdrawal notice or the delivery) on your part. Send withdrawal notice or returned goods to: FloVeg GmbH, Mörmelsbach 14, D-53359 Rheinbach-Wormersdorf.
Consequences of withdrawal
Both parties agree to return all benefits from the sales contract, including benefits from further utilisation of these (e.g. interests), after an effective cancellation. If you are unable to return a delivery or parts of a delivery or if you return a delivery in a deteriorated condition, we retain the right to ask for compensation. This does not apply if the deterioration is caused only by an examination of the delivery in a reasonable manner - i.e. an examination that would be possible in a retail store. The customer can avoid the obligation to compensate for the decrease in value due to deterioration by not using the goods as if they were his property and by refraining from any action that might reduce the goods' value. Goods which are transportable by package are to be returned on our expenses and at our risk. Goods which cannot be send by package will be picked up by us. There is a 30-day time limit for the return of payments. This time limit begins for the customer with the date of dispatch of the withdrawal notice or the returned goods, for us with the reception of these.